Overview

At Oxijangroup, we are committed to your satisfaction. Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Because our Products include automotive electrical equipment (jump starters, power stations, battery packs, etc.), we must adhere to strict safety and hygiene standards. Please read this policy carefully before initiating a return.

Eligibility for Returns

To be eligible for a return, your item must meet all the following criteria:

• Unused and in the same condition that you received it.

• In its original packaging, with all seals, protective covers, and accessories intact.

• Accompanied by a receipt or proof of purchase (order number).

• Not damaged due to misuse, improper handling, or attempted repair.

Products that have been opened, used, or installed are not eligible for return due to safety and hygiene reasons (especially items like jump starter cables, battery clamps, and emergency kits that come into contact with vehicles).

Non‑Returnable Items

Due to safety, hygiene, and regulatory reasons, the following items cannot be returned:

• Used or opened jump starters, power stations, or battery packs.

• Accessories that have been removed from their sealed packaging (e.g., cables, clamps, adapters, tyre inflator hoses).

• Custom‑ordered or special‑order equipment.

• Gift cards.

• Downloadable software, manuals, or digital products.

• Items marked as “Final Sale” on the product page.

• Products with lithium batteries that have been charged or discharged (for safety reasons).

Partial Refunds

Partial refunds may be granted in the following situations:

• An item is returned with obvious signs of use, scratches, or wear.

• The item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery will only be eligible for a partial refund (if accepted at our discretion).

How to Initiate a Return

1. Contact our Customer Service Team within 30 days of delivery at [insert your customer service email] with your order number and reason for return.

2. Obtain a Return Merchandise Authorisation (RMA) number. We will provide you with a return shipping address and detailed instructions.

3. Package the item securely in its original packaging. Include all accessories, manuals, cables, and the RMA number.

4. Ship the item to the address provided. We strongly recommend using a trackable shipping service with insurance, as Oxijangroup is not responsible for items lost or damaged in transit (especially for high‑value jump starters).

Please do not send your purchase back to the manufacturer. All returns must go through our designated returns centre.

Refund Process

Once your return is received and inspected (within 5‑7 business days), we will send you an email notification:

• Approval – your refund will be processed to your original payment method within 7‑14 business days (depending on your bank or credit card issuer).

• Rejection – we will explain why the return does not meet our policy. You may have the option to have the item shipped back to you at your own cost.

Late or Missing Refunds

If you haven’t received a refund after 14 business days:

1. Check your bank account again.

2. Contact your credit card company – it may take some time before the refund is officially posted.

3. Contact your bank – they often have processing delays.

4. If you’ve done all of this and still have not received your refund, please contact us at [insert your customer service email] .

Sale Items

Only regular‑priced items are eligible for a refund. Sale items, clearance items, and discounted products are final sale and cannot be refunded or exchanged.

Exchanges

We only replace items if they are defective or damaged upon delivery (manufacturing defects). To exchange a product for the same item:

• Contact us within 7 days of delivery at [insert your customer service email] .

• Provide clear photos of the defect or damage and your order number.

• We will issue an RMA and arrange for a replacement to be sent once the defective item is returned.

If the item is out of stock, we will offer you a full refund or store credit.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift (or the gift giver had the order shipped to themselves), we will send the refund to the original purchaser.

Shipping Returns

To return your product, you must ship it to the address provided in your RMA confirmation.

• Return shipping costs are your responsibility. These costs are non‑refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error).

• For valuable items (e.g., premium jump starters with lithium batteries), we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

If you are returning an item from outside the country of purchase, you are responsible for any customs duties, taxes, or clearance fees.

Automotive Equipment Specific Conditions

• Battery Safety: All returned jump starters and power stations will be tested for battery integrity. If the battery shows signs of swelling, leakage, or damage, the return will be automatically rejected for safety reasons.

• Restocking Fee: A 15% restocking fee may apply to returns of high‑value items (e.g., jump starters, power stations) that are accepted for return. This fee covers inspection, battery testing, and repackaging costs.

• Missing Parts: If returned items are missing essential parts (e.g., cables, clamps, adapters), a deduction will be made from your refund to cover replacement costs.